FAQ
About our products
What does probiotic mean?
The term 'probiotic' refers to live microorganisms such as bacteria and yeast that, when consumed in appropriate quantities, can have positive effects on gut health and well-being."
How much yogurt can I make in one bag?
One pack contains 3 or 6 bags of ferment. With 1 sachet you can turn a liter of milk into yoghurt. You can vaccinate each bag up to four times, sometimes more often. However, you should always pay attention to absolute hygiene so that no foreign germs multiply. With one bag you can make 5 liters of yogurt.
How does over-vaccination work?
- You will need a small amount of yogurt (about half a coffee cup) with live cultures as a starter. This can be store-bought yogurt or leftovers from your own homemade yogurt.
- Stir the yoghurt starter into 1 liter of milk and put the whole thing in the yoghurt maker to ripen.
How much fat should the milk used have?
The rule of thumb applies here: the higher the fat content of the milk, the firmer and creamier the yoghurt will be. For example, if you only use 0.5% fatty milk, you will get a delicious yogurt drink.
Are your products vegan?
We have not certified our ferments as vegan, but all ingredients are purely plant-based.
What is the best way to store the ferments?
The ferments can be stored at room temperature. In the hot summer months, it's better to put them in the fridge.
How long do the ferments last?
As a rule, our ferments have a shelf life of between 6-12 months.
Can you also use fresh milk or just UHT milk?
- Raw milk or fresh milk with a short shelf life must be boiled first. Raw milk is untreated and may contain small amounts of various germs and bacteria.
- If you drink untreated fresh milk, it is usually completely harmless. However, if this is processed into yoghurt, the initially very low number of germs can increase significantly. In this case, the yogurt becomes slimy and smells unpleasant.
- Very important: Only stir in the yoghurt ferments well after it has cooled down. If the milk is too hot, the bacteria die.
Delivery
How long does delivery take?
We use DHL to send your package, including tracking. After receiving your order, we will put together your package and ship it in 1-3 working days. You will receive a shipping confirmation by email with a tracking link. Within Germany it usually takes 1-3 days, internationally 4-7 days. We guarantee fast delivery and our support if there are any problems.
How much are the shipping costs
We calculate the shipping costs at a flat rate of €4.90 including VAT per order. We deliver free shipping for orders over 25 euros.
Where do you deliver to? Do you deliver internationally?
We deliver throughout the EU for €14.90 including VAT.
Which shipping service provider will my order be sent with?
We ship exclusively with DHL. That's why we'll be happy to send your order to the packing station of your choice.
How can I track my order?
You will receive a tracking number as soon as your package sets off.
Order
What payment options do you offer?
Paypal, SOFORT-Überweisung, Klarna, Apple and Google Play, Shop Pay, credit cards such as VISA, MasterCard or American Express, iDeal, Maestro debit card.
Will I receive an order confirmation and invoice from you?
You will receive a confirmation immediately after placing your order and the invoice will be sent by email.
I have not received an order confirmation or shipping notification. What can I do?
Please send us an email to shop@myyo.de.
Do I have to register with you as a customer to be able to place an order?
You can create a customer account or shop as a guest.
I made a mistake in my information, how can I correct it?
Please send us an email to shop@myyo.de.
I haven't received my product, what can I do?
Check the whereabouts of the package using your DHL tracking number. If this doesn't lead to a solution, please send us an email to shop@myyo.de.
How can I redeem vouchers and discount codes?
Simply enter the code in the discount field during checkout and you will receive the corrected price. Please note that only one voucher or discount code can be used per order.
Can I buy a gift voucher?
We currently do not offer gift vouchers.
Can I have my order packaged and sent as a gift?
Unfortunately no.
I have a general question about the order or a problem placing the order, who can I contact?
Please send us an email to shop@myyo.de.
Returns & Exchanges
Do I have to pay the return costs myself if I cancel?
In the event of cancellation, the buyer, i.e. you, will bear the return shipping costs. Unfortunately, we cannot offer you a return slip or similar. Please make sure that the package has sufficient postage; we do not accept unstamped packages.
Can I return a product if I don't like it?
You can send the items back to us within 14 days of receiving your order to: Metafood GmbH, Eschenheimer Anlagen 18, 60318 Frankfurt am Main. We will process the return immediately and refund the invoice amount. Please note that the shipping costs for the return must be borne by you.
I received an incorrect product. What can I do?
Please send us an email to shop@myyo.de and we will then send you the right product immediately. And a big sorry.
I received a defective item. What now?
If an item is defective within the warranty period, please let us know via our contact page or write to us directly at shop@myyo.de. We would be happy if you could also send a photo. We will then examine the case in detail.
